FAQs

  1. How can I contact SELSAL for online enquiries? For any questions or assistance with your online orders, you can email us at selsal.boutique@gmail.com. Our customer support team is available Monday to Friday, from 8:00 AM to 8:30 PM AEST.

  2. What is your return policy? We accept returns for store credit but do not offer refunds for change of mind or incorrect sizing. Final Sale items are not eligible for return. To qualify for a return, please ensure:

    • The item is unworn and in its original condition with all tags attached.
    • There are no marks, stains, or odors on the item.
    • The returns tag is still secured.
    • You have a receipt or proof of purchase. Please note that we reserve the right to reject returns that do not meet these conditions or are returned beyond the allowed return period. In such cases, the item will be sent back to you, and any shipping costs will not be covered by SELSAL.
  3. What are your shipping options? We offer free standard shipping on orders over $300 AUD within Australia. Express shipping is also available at checkout for both domestic and international orders. All orders are shipped via Australia Post or DHL. Please allow 48 hours for order processing, with processing not occurring on weekends or Australian public holidays. 
Domestic Shipping within Australia:

- Standard: 3-5 business days

- Express: 1-2 business days

International Shipping:

- Standard: 9-21 business days

- Express: 3-10 business days